These guidelines are for law enforcement agencies, government bodies, and legal representatives who need to contact PureVR regarding an active investigation, a legal request, or a report involving suspected illegal activity, including CSAM and non-consensual content. They are not intended for use by members of the public, who should instead use our Content Removal or Contact forms.
Requests must be submitted on official agency letterhead or from an official government email address, and should include:
We can preserve records relevant to an investigation upon a valid preservation request while formal legal process is obtained. Subscriber information and other non-public records will only be disclosed in response to a valid subpoena, court order, search warrant, or other legal process enforceable against us, or where disclosure is otherwise required or permitted by applicable law.
If a request involves an emergency where there is a good-faith belief of imminent risk of death or serious physical harm to a person, or an immediate risk to a child, mark the request as an emergency, state the nature of the emergency clearly in the SUBJECT line, and describe the specific and immediate risk. Emergency requests are prioritized for expedited review.
For our internal procedure on identifying, removing, and reporting suspected CSAM or non-consensual content, please see our CSAM, Non-Consensual Content, and Illegal Content Procedures page.
Law enforcement and government requests should be sent by email to purevr.site@proton.me with the SUBJECT line "CONTACT LAW ENFORCEMENT". Please do not use this address for general customer support enquiries.
28 July 2026